Please contact us BEFORE sending back any order for refund or exchange at either firstname.lastname@example.org or 705-221-3811.
If you purchase an item from www.minesafetysolutions.ca and it does not fit you or your needs properly, you may return the item(s) under the following circumstances (all 5 requirements apply):
- Item is returned within 15 days of original sale
- The product has never been worn
- The original hang tags are still attached to the garment or product, and the product (if applicable) is in its original box
- You include a copy of the original sales receipt
- You pay the postage back to us. Return items must be sent via insured, prepaid Regular Parcel Post or Prepaid Courier. Insuring your return allows you to track your parcel with Canada Post or the Courier. Please Note: We cannot accept CODs deliveries.
Product insurance can be a crucial step. We insure all products we ship out. If something disappears on its way to you, it is the shippers responsibility. We strongly suggest you do the same if returning an item. If an item is not insured and it does not arrive at our facilities, we are not able to accept any liabilities. In short, you will be out the item and the money used to pay for it.
PRODUCTS WHICH DO NOT MEET ALL OF THE ABOVE REQUIREMENTS CAN NOT BE ACCEPTED FOR RETURN.
As a smaller specialty retailer, we cannot pay for multiple pairs of the same items in different sizes to be sent for customers to “try on.” In those cases where you really can’t decide, give us a call and let our staff help you with your decision. We don’t need to deplete our/your wallets and needlessly increase our carbon footprint shipping products around the country or the world.
If you have chosen the wrong size and need to return the product for a different size we will pay to have the second item shipped out. After that if things still don’t work out, we suggest you visit one of our vendors so that you can be helped in person.
Instructions to Return Merchandise
- Fill out a Return and Exchanges Request Form
- Package the gear along with all tags and the Return/Exchange form
- Ship the package to:
Mine Safety Solutions
ATTN: Online Returns
4-66 Balsam St, South
Timmins, ON P4N 2C8
- Email the tracking number and return details to email@example.com so that we know to expect the package.
We will notify you of your refund via e-mail after we have received and accepted the returned item. You can expect a refund in the same form of payment originally used for purchase within 2-5 business days after we receive your return.