Returns, Exchanges & Warranty Policy

At Mine Safety Solutions, we are committed to delivering high-quality safety products built to perform in demanding environments. If you experience an issue with your order, please review our policy below.

Return & Warranty Eligibility

We accept return, exchange, or warranty requests only in cases where an item arrives damaged or defective.

• Requests must be submitted within 7 days of delivery.

• All claims are subject to approval by the owner.

• Clear photos and proof of purchase may be required.

We do not accept returns or exchanges for:

• Items that have been used

• Opened personal protective equipment (PPE)

• Products damaged due to misuse, improper care, or alteration

• Orders where the customer has simply changed their mind

How to Submit a Claim

All requests must be submitted by email within 7 days of receiving your item.

Please contact:

Anthony@minesafetysolutions.ca

Include the following:

• Your order number

• A detailed description of the issue

• Photos showing the damage (if applicable)

We will respond within 2 business days with further instructions.